Guaranteed 100% Uptime
Reliability, connectivity, stability – or your money back. Our objectives are to provide you with a remote computer that is reliable and always connected. We do this by using modern server hardware and implementing multiple network redundancies, so if one connection goes down, another automatically takes over.
Server Uptime
Guaranteed 100%
This is our target – if your server ever experiences technical issues from our side, we'll compensate you as indicated in compensation below.
Real 99.999%
Our servers are rock solid and stable – unlike some other providers we're not afraid to publish our industry leading real uptime.
Self Healing
Our high server uptime is achieved via technology that dynamically moves client's data to most reliable server nodes if problem is detected
Network Uptime
Guaranteed 100%
This is our target – if our network ever goes down, even for a minute, we'll compensate you as indicated in compensation table below.
Real 99.999%
Our network is modern with numerous contingencies in place, ensuring one of the highest real network uptime rates among all providers.
Multiple Redundancies
We have 15 Internet suppliers, so if one goes down or slows down, another automatically takes over ensuring, both, reliable connectivity and low latency.
Outage Compensation
We Take Outages Seriously – if you ever experience a server or network outage let us know and we will refund portion or entirety of your subscription as outlined below – compare this to many other providers that just give you service credits.
| Outage Length | Refund Amount |
|---|---|
| Under 10 minutes | 8 hours |
| 10-29 minutes | 12 hours |
| 30-120 minutes | 24 hours |
| 2-6 hours | 48 hours |
| 6-12 hours | 96 hours |
| 12-24 hours | 240 hours |
| 24-48 hours | 480 hours |
| Over 48 hours | Full refund |
Request Outage Compensation
If you've experienced an outage, please contact our support team to request compensation according to the table above.
Request Compensation