General Rule
All fees are non-refundable except as expressly provided below.
Cancellation Without Cause by AlgoVPS
If we terminate your Services without cause, you are entitled to a prorated refund for the unused portion of your prepaid term.
Defective Service
If Services materially deviate from their description or fail to meet our Service Level Agreement (SLA), you may request a refund within 30 days. Verified claims may result in a partial or full refund, at our discretion.
Idle or Lightly Used Servers
Because dedicated hardware and infrastructure are allocated to each client regardless of actual usage, lightly used or idle servers still incur operational costs. Therefore, no refunds are issued due to low usage or inactivity.
Cryptocurrency Payments
Payments made with cryptocurrency are non-refundable. Where a refund would otherwise apply under this policy, and only if approved by AlgoVPS, any amount will be issued solely as account credit toward future Services—never as a cash or cryptocurrency refund.
Refund Process
Refund requests must be submitted through a support ticket with details and evidence. If approved, refunds are issued to the original payment method within 14 business days. Cryptocurrency payments are not refunded to the original payment method; see Cryptocurrency Payments above.
Policy Changes
We may modify this Refund Policy at any time. Refunds will be honored according to the policy in effect at the time of purchase.
Billing & Payment Policy
Prepayment
All Services are prepaid. Payment is due in full before the service term begins.
Pricing
Pricing may change for subsequent terms. Your current prepaid term remains unaffected.
Nonpayment
If payment is not received by the due date:
- Services may be suspended after 5 days.
- Services may be terminated after 10 days.
Chargebacks
Fraudulent disputes or repeated payment failures may result in suspension or termination.
Responsibility
You must keep billing details current.
Termination & Cancellation
By AlgoVPS
We may suspend or terminate Services immediately for violations of our Terms. If we terminate without cause, you may receive a prorated refund of prepaid fees for the unused portion.
By You
You may cancel at any time through your account or by contacting support. Prepaid fees are non-refundable except as described in the Refund Policy. Services remain active until the end of the prepaid term.
Plan Changes
You may upgrade or downgrade at any time. Any unused portion of prepaid fees will be credited to the new plan.
Auto-Renewals
Services renew automatically unless cancelled before the next billing cycle.